Hotel Indigo Edinburgh, 51 - 59 York Place, EH1 3JD

Tel: 0131 556 5577

Email: reservations@hiedinburgh.co.uk

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Privacy Policy

About this policy

Splendid Hospitality Group is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website www.splendidhospitality.co.uk or any of our hotels within the site
  • you make a booking via our websites or check into a hotel.
  • you make enquiries on our websites.
  • someone is interested in working with us.


Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.


Who are we?

Splendid Hospitality Group LLP and Supreme Hotels LLP (together “Splendid Hospitality Group”) is one of the UK’s fastest growing independently owned hotel groups. 

Our registered address is Haydon House, 2906 Joel Street, Pinner, Middlesex, HA5 2PY.


How do we collect information from you?

Where your stay is within a hotel operated under a franchise agreement with a hotel brand, your data will also be collected by the hotel brand e.g InterContinental Hotels, Hilton, Accor.

Data is collected during the booking process either via a brand booking engine or independent third party booking engine provider such as Booking Button or ihotelier.

We collect information from you:

  • when you make a booking or check into a hotel.
  • make an enquiry.
  • when you sign up to marketing emails.
  • when you submit a CV via our SHG website.


What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information, so we can fulfil your booking request.

When you make a booking:

Splendid Hospitality Group collects information such as:

  • title
  • name
  • e-mail address (used for booking confirmation)
  • home or work address
  • billing information taken for deposits, ticketing, or holding credit card information for
  • use in the case of no-shows (where applicable)
  • Passport details (where applicable)
  • telephone number
  • company name
  • Collection of sensitive personal data – children, dietary preferences, accessibility, etc
  • marketing preferences (whether you opt-in or opt-out)


When you access our wifi:

When you access our complimentary wifi Splendid Hospitality Group will not need to take or retain any personal email data from you.

Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood). We will not take or use your IP address when you visit our independent web-sites.


Careers:

You may submit your CV if you’re interested in working for us to careers@splendidhospitality.co.uk 
This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records or you wish to update us on any of your personal information at customer_privacy@splendidhospitality.co.uk.


How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, check you into a hotel, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Send you service emails (booking confirmation).
  • Send you post stay guest questionnaires to improve our service.
  • Send marketing communications if you have opted in to receive them around the interests you have specified with us.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf.  For example, service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. We have ensured that all third party suppliers that may handle your data are compliant with GDPR legislation and we constantly review the mechanisms around how they handle your date.

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.


How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.


Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.


Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at customer_privacy@splendidhospitality.co.uk.

You have a right to request a copy of the personal information that Splendid Hospitality Group holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: email at customer_privacy@splendidhospitality.co.uk.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.


Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.


Changes to this statement

Splendid Hospitality Group will occasionally update this Privacy Policy to reflect company and customer feedback. Splendid Hospitality Group encourages you to periodically review this statement to be informed of how weare protecting your information. This policy was last updated in April 2018.


Contact Information                                                                      

Splendid Hospitality Group welcomes your comments regarding this Privacy Policy. If you believe that Splendid Hospitality Group has not adhered to this Privacy Policy, please contact at customer_privacy@splendidhospitality.co.uk.

We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

The service was second to none. And this was on top of great rooms, an excellent restaurant and a very good bar.

HOTEL INDIGO EDINBURGH'S

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Hotel Indigo Edinburgh Reviews

Sophie,

Cambridge

This hotel is such a great find. Its location cannot be beat and the rooms are incredibly nice. Great amenities (including complimentary mini bar) and great service. Would definitely stay here again!


Sue,

Newcastle upon Tyne

I stayed here overnight to see Justin Timberlake on his Man of The Woods Tour. We were greeted with the warmest welcome by the receptionist...genuinely helpful and friendly. We stayed in the Suite, which has everything I could possibly need. A FREE (well stocked) mini bar! Robes, Aveda toiletries, slippers, free calls, a very appreciated cafetiere with ground coffee and a lovely selection of teas. 30mins in and a welcome plate arrived with 5 good size desserts...gorgeous.

Room service was excellent and the breakfast was utterly delicious and brought to the room at no extra charge. The room was very large and spacious with a huge double bed, blissfully comfortable. When needed in the evening the staff pressed a button at reception and a taxi arrived within 2 minutes...Outstanding service!

I had such a fantastic stay here that I shall return in November and I'll be re-booking this Suite.


Micky,

Kingston upon Hull

Less than 10 mins walk from Waverley. Staff were very polite, helpful and friendly throughout our stay. Room was a good size with a great bathroom. Large shower, robes and Aveda products included. Fridge with free cold drinks. Good breakfast with plenty of choice. Both couples enjoyed and would stay again.


Daniel,

Bury

Really nice friendly boutique hotel. We didn't arrive until late but the hotel was more than happy to let us check in late. After checking in we also asked for some area recommendations, which again the staff were more than happy to give us. Our room was really nice and very clean, bed was comfortable and gave us a good night sleep. We stayed for two night and did not hear any noise from the hotel or any of the other guest. In a good location with only a short walk to the shops and restaurant/cinema ! If staying on Edinburgh I would highly recommend this hotel!


Ashley,

Sheffield

Stayed for one night, but very impressed. Receptionist was fantastic, very professional, helpful, good looking and immaculately presented. The room was excellent, very clean, bed comfortable and the shower was fantastic, hot and powerful.

Breakfast well worth the money, with attention to detail and served hot. The location is excellent with just a 10 minutes walk from the station and to Princess Street. I will definitely stay here again.

Great boutique hotel and great value for money. Wish I was staying for longer.


Dave,

Dunfermline

Had a one night stay here. The location is great, right beside a Tram Stop, 2 minute walk to St Andrews Square bus station, 15 min from Waverley Train station and short walk to main shopping and restaurants. Hotel was very clean & comfortable. Good Breakfast. Very friendly staff.


Lynn,

Falkirk

Really nice hotel in a fantastic location for train station, shopping and nightlife. Lovely rooms, with complimentary snacks and lovely Aveda toiletries in the room. Bed was really comfortable, breakfast was also excellent and the staff very friendly. Would definitely recommend this hotel to family and friends visiting Edinburgh.


Emily,

London

I thoroughly enjoyed my stay at Hotel Indigo. My room was very big and spacious, with an extremely comfortable, grand bed. The bathroom was very nice too, with Aveda toiletries. I loved that the room had some complimentary snacks and drinks, with a Scottish theme.

For breakfast I had a Full Scottish, which was absolutely massive, with a choice of link or lorne sausage - I had the latter to be properly Scottish. Four types of pork product on one plate, I think - amazing!! I'm all about the hotel breakfast, so that was brilliant. Can't fault my stay here. The location is also very convenient for the main train station, and walkable to all of central Edinburgh.


Rob,

Melbourne

Visited the hotel and stayed 2 nights having stayed at the Indigo in London. We thoroughly enjoyed our stay. Lovely rooms, great service, very good location opposite the tram stop and bus routes.
Lovely bar and restaurant is on site if you prefer to stay close for dinner!


Scott,

Inverness

I stayed at Hotel Indigo for first time last week, the service from the reception, bar and restaurant staff was faultless. The room was very comfortable and the bed was the comfiest i have ever slept in. The Hotel is situated close to the Playhouse and only 5 minute walk from waverley station, there are several good bars and restaurants in the vicinity. A great Hotel in a good area.

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