Hotel Indigo Edinburgh, 51 - 59 York Place, EH1 3JD

Tel: 0131 556 5577

Email: reservations@hiedinburgh.co.uk

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Frequently Asked Questions


What protocols do you have in place to manage safety of guests during COVID-19?


Your health, safety and well-being are our top priority, and we have implemented several measures to ensure you are safe when staying with us. We have sanitiser stations located in key areas throughout the hotel and have a reinforced cleaning program in public area. We have strengthened our room cleaning protocols including extra disinfection of all high touch areas in rooms and bathrooms. Rooms, once cleaned, will be sealed with a cleaned and sealed for your protection sticker. All our team have received comprehensive safety and hygiene training. Our reception areas have protective screens and our colleagues where possible wear PPE were necessary in line with government guidance. We have social distancing in place in all common areas and have implemented one-way systems or a give way system to ensure social distancing, this is communicated via signage throughout the hotel. We operate a contactless / card payment reception whereby all information will be sent via email or through WhatsApp where possible. We have introduced a WhatsApp service so you can communicate with us during your stay, minimising direct contact. We continuously review our Food & Beverage service in line with official recommendations.


Is there on-site parking?


We do not have any car parking facilities at the hotel, however, we do offer a 40% discount for guests using the Q-Park OMNI, approximately a 5-minute walk from the hotel. Full price is £22.00 per 24-hours.



Are you children-friendly (including travel cots)?


We are a child-friendly hotel, we can provide a travel cot in our Superior Rooms and also our Junior Suites, at no extra cost for the guest.



What’s the closest train station?


Edinburgh Waverley is a short 10-minute walk from our boutique hotel.



Is breakfast complimentary?


Breakfast is included in our B&B hotel rates, guests can also add £10.95 per person providing they pre-book the night before.



What are you check in & out times?


Check in - 3pm, Check out - 12pm



Can I drop my luggage off before check in?


Yes, guests are more than welcome to drop luggage off at the hotel upon their arrival and we will tag and place these items in our luggage room. 

We will try our best to place these items in the room for check-in.



Do you offer room service?


We only offer room service during breakfast currently. Breakfast can be pre-ordered the night prior for delivery to your room at your preferred time.


What amenities do you offer?


We offer a complimentary mini-fridge in every room stocked with Irn Bru, Teacakes, water & fresh milk, we do not provide alcohol. We also offer Aveda toiletries including soap, shampoo, conditioner, body wash, dental and shaving kits, as well as an iron, ironing board and hairdryer.


Love this hotel! Friendly staff and great rooms in vibrant colours. Modern and well refurbished. Great location also and the tram stop is situated right outside. Great for getting around town or to the airport.

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Hotel Indigo Edinburgh Reviews

Sophie,

Cambridge

This hotel is such a great find. Its location cannot be beat and the rooms are incredibly nice. Great amenities (including complimentary mini bar) and great service. Would definitely stay here again!


Sue,

Newcastle upon Tyne

I stayed here overnight to see Justin Timberlake on his Man of The Woods Tour. We were greeted with the warmest welcome by the receptionist...genuinely helpful and friendly. We stayed in the Suite, which has everything I could possibly need. A FREE (well stocked) mini bar! Robes, Aveda toiletries, slippers, free calls, a very appreciated cafetiere with ground coffee and a lovely selection of teas. 30mins in and a welcome plate arrived with 5 good size desserts...gorgeous.

Room service was excellent and the breakfast was utterly delicious and brought to the room at no extra charge. The room was very large and spacious with a huge double bed, blissfully comfortable. When needed in the evening the staff pressed a button at reception and a taxi arrived within 2 minutes...Outstanding service!

I had such a fantastic stay here that I shall return in November and I'll be re-booking this Suite.


Micky,

Kingston upon Hull

Less than 10 mins walk from Waverley. Staff were very polite, helpful and friendly throughout our stay. Room was a good size with a great bathroom. Large shower, robes and Aveda products included. Fridge with free cold drinks. Good breakfast with plenty of choice. Both couples enjoyed and would stay again.


Daniel,

Bury

Really nice friendly boutique hotel. We didn't arrive until late but the hotel was more than happy to let us check in late. After checking in we also asked for some area recommendations, which again the staff were more than happy to give us. Our room was really nice and very clean, bed was comfortable and gave us a good night sleep. We stayed for two night and did not hear any noise from the hotel or any of the other guest. In a good location with only a short walk to the shops and restaurant/cinema ! If staying on Edinburgh I would highly recommend this hotel!


Ashley,

Sheffield

Stayed for one night, but very impressed. Receptionist was fantastic, very professional, helpful, good looking and immaculately presented. The room was excellent, very clean, bed comfortable and the shower was fantastic, hot and powerful.

Breakfast well worth the money, with attention to detail and served hot. The location is excellent with just a 10 minutes walk from the station and to Princess Street. I will definitely stay here again.

Great boutique hotel and great value for money. Wish I was staying for longer.


Dave,

Dunfermline

Had a one night stay here. The location is great, right beside a Tram Stop, 2 minute walk to St Andrews Square bus station, 15 min from Waverley Train station and short walk to main shopping and restaurants. Hotel was very clean & comfortable. Good Breakfast. Very friendly staff.


Lynn,

Falkirk

Really nice hotel in a fantastic location for train station, shopping and nightlife. Lovely rooms, with complimentary snacks and lovely Aveda toiletries in the room. Bed was really comfortable, breakfast was also excellent and the staff very friendly. Would definitely recommend this hotel to family and friends visiting Edinburgh.


Rob,

Melbourne

Visited the hotel and stayed 2 nights having stayed at the Indigo in London. We thoroughly enjoyed our stay. Lovely rooms, great service, very good location opposite the tram stop and bus routes.
Lovely bar and restaurant is on site if you prefer to stay close for dinner!


Scott,

Inverness

I stayed at Hotel Indigo for first time last week, the service from the reception, bar and restaurant staff was faultless. The room was very comfortable and the bed was the comfiest i have ever slept in. The Hotel is situated close to the Playhouse and only 5 minute walk from waverley station, there are several good bars and restaurants in the vicinity. A great Hotel in a good area.

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